EMOTIONAL INTELLIGENCE (EI)
Target Audience:
This course is designed for people who are seeking to gain a greater insight to self and others both personally and professionally. Ideal for those who are striving to increase their awareness of emotions and behaviour and how to improve relationships.
Course Overview:
Emotional Intelligence uncovers and increases your self-awareness, social awareness, regulation of behaviour, motivation, and our ability to empathise. The course will explore how specific triggers influence our emotions, and drivers’ of behaviours that affect personal and professional relationships both positively and negatively.
Course Content:
- DiSC Profiling – defining needs, priorities, & communication preferences.
- Definition of emotional intelligence.
- Managing self & others.
- Displaying empathy & motivation.
- Identifying emotional triggers & behaviours.
- Developing strategies for managing emotions in difficult situations & environments.
- Identifying perception v’s truth.
- Practising mindfulness.
Benefits:
Upon completion of the course you will have built a ‘toolbox’ of practical skills and developed an increased mindfulness on how emotions and behaviours impact relationships, personal brand and performance of self and others.
RESILIENCE RESERVOIR
Target Audience:
This course is designed for people who are working in high pressure roles or in a stressful environment. Ideal for people who also find themselves experiencing work life imbalance and trying to juggle conflicting priorities and demands.
Course Overview:
Through practice you will develop an increased mindfulness and practical techniques to effectively manage and navigate your way through challenges times in both your personal and professional life. You will develop the skills to balance mental, physical, emotional and social wellbeing.
Course Content:
- Understanding the importance of resilience.
- Defining resilience.
- Identifying warning signs – physical & emotional.
- Becoming aware of triggers.
- Establishing techniques & strategies to rebuild & maintain your reservoir.
- Recognising resilience in others.
Benefits:
Upon completion of the course you will have built a ‘toolbox’ of practical skills that will enable you to effectively identify triggers that can potentially railroad your ability to be resilient. You will be able to develop strategies to overcome challenging times, identify and support others and enable a healthier balance of mental, physical, emotional, and social wellbeing.
COACH TO COACH
Target Audience:
This course is designed for people who are in an influencing, leadership or supervisory role. Ideal for people who want to develop their coaching skills to enable personal and professional growth of self and others.
Course Overview:
Coach to coach is designed to develop a range of practical skills that enable you to influence and support others. Through a range of coaching techniques, you will learn how to invite and encourage others to think differently and objectively.
Course Content:
- Understanding coaching principles.
- Identifying when to coach.
- Coaching techniques.
- Observing body language.
- Realising effectiveness of coaching.
- Practice & more practice.
Benefits:
Upon completion of the course you will have built a ‘toolbox’ of practical skills and developed a greater appreciation for how coaching benefits others and when coaching is appropriate. You will explore and practise a range of coaching techniques, learn how to read body language and articulate the importance of listening by being present.
MANAGING UP
Target Audience:
This course is designed for people who want to improve or simply become more aware of how to develop a healthier understanding of their manager’s needs, priorities and communication style.
Course Overview:
Developing an increased awareness of self and how to effectively and sustainably work cohesively with your manager whilst understanding what is important both with supporting their needs, priorities and communication style.
Course Content:
- DiSC Profiling.
- Understanding priorities, needs & differences.
- Holding courageous conversations.
- How to create & maintain a healthy professional relationship.
- Managing triggers of behaviour.
- Meeting expectations.
- Managing challenging situations.
- Achieving positive results.
- Developing personal brand v’s perception.
Benefits:
Upon completion of the course you will have built a ‘toolbox’ of practical skills that will increase your awareness of self and your manager. As a result of understanding your manager’s preferred communication and operating style you will be able to strengthen your professional relationship and provide support, through clarity and alignment to effectively meet set expectations.
Through DiSC you will also become more mindful of how preferred behavioural styles influence emotions and outcomes. Your increased awareness and understanding will enable you to positively navigate improved results between you and your manager.
Through DiSC you will also become more mindful of how preferred behavioural styles influence emotions and outcomes. Your increased awareness and understanding will enable you to positively navigate improved results between you and your manager.
COURAGEOUS CONVERSATIONS
Target Audience:
This course is designed for people who are striving to build confidence, strengthen their experience and skills or simply having a ‘difficult’ conversation is an area that they typically shy away from.
Course Overview:
Courageous conversations can be ‘difficult’ for many reasons. This course will provide you the practical skills and increased awareness in shifting ‘difficult’ conversations to be a thing of the past by becoming more confident, comfortable and courageous.
Course Content:
- Identifying triggers of behaviour.
- Effectively delivering the message.
- Displaying empathy.
- Mastering effective listening.
- Developing techniques on managing emotions (self & others).
- Understanding why some conversations are more difficult than others.
- Avoiding v’s accepting courageous conversations.
- Maintaining and keeping positive relationships.
Benefits:
Upon completion of the course you will have built a ‘toolbox’ of techniques that will equip you for holding courageous conversations. You will have a greater insight to your own personal triggers and reactions. You will be able to manage emotions and approach conversations with clarity and empathy whilst maintaining a high level of integrity, professionalism and respect for all those involved.
CHALLENGE OF CONFLICT
Target Audience:
This course is designed for people who are required to manage or respond to conflict. Ideal for people who are striving to improve their confidence, skills or confidence in potential confrontational situations.
Course Overview:
Conflict can be positive and negative, necessary, and un-necessary. Either way, often it can be an uncomfortable experience. You will explore ways in which to identify conflict and how it impacts relationships if not managed effectively. You will develop a range of communication, influencing and negotiation strategies and practical techniques to enable future positive outcomes.
Course Content:
- Defining conflict.
- Understanding why conflict occurs.
- Increasing awareness of self, triggers and behaviours.
- Maintaining relationships through conflict.
- Understanding differences.
- Navigating effective negotiations.
- Mastering techniques to eliminate potential future conflict.
Benefits:
Upon completion of the course you will have built a ‘toolbox’ of practical skills that will increase your confidence and skills in effectively managing conflict. Through a range of techniques, you will be able to identify, understand and respond to conflict in a way that enables relationships to remain intact and nurtures a win-win result.
ESSENCE OF EMAILS
Target Audience:
This course is designed for people who use email as a way of communicating on a regular basis either in a professional or personal context. Ideal for people who would like to learn more about email etiquette.
Course Overview:
As we become more reliant on emails as a way of communicating and as our work environments are constantly evolving, the need to understand when to use email and how to use email is paramount. This course will develop your skills and knowledge of the do’s and don’ts with email communication.
Course Content:
- Mastering email etiquette.
- Understanding email mode v’s message.
- Managing email traffic & noise.
- Controlling emotions.
- Using effective language, symbols, and font.
- Developing structure of content.
- Using appropriate greetings & salutations.
- Understanding the target audience.
Benefits:
Upon completion of the course you will have built a ‘toolbox’ of practical skills that will enable you to effectively manage and organise email traffic, write appropriate and effective emails and increase your awareness of target audiences.
PRESENTATIONS WITH PRESENCE
Target Audience:
This course is designed for people who are striving to develop their knowledge, skills or confidence with presenting information to others within a professional or personal environment. Ideal for people who present using visual aids or in a forum whereby the importance of influence and dispelling of information is paramount.
Course Overview:
This course will provide you with the opportunity to grow and develop confidence in all aspects of presenting. You will develop a greater insight to the importance of planning and preparation and develop skills that will support you in the design and delivery of future presentations. The course will teach you how to enjoy and become comfortable with presenting.
Course Content:
- Understanding your strengths.
- Planning & preparation.
- Presenting with impact & presence.
- Understanding target audience needs.
- Structuring & designing presentations.
- Developing and using visual aids & audio.
- Using effective language & movement.
- Handling impromptu questions.
- Closing with impact.
Benefits:
Upon completion of the course you will have built a ‘toolbox’ of techniques that will equip you for future presentations. You will have a greater insight on how to plan and prepare, build presentations that effectively deliver your desired outcomes and present with a confidence that engages your audience.
INTERVIEW INSIGHTS
Target Audience:
This course is designed for people who are about to embark on a career change or have an interview approaching. Ideal for people who want to be prepared and put their best self forward to make the best impression.
Course Overview:
Designed to build confidence and strengthen the art of being able to respond to interview questions in an engaging, concise and authentic way. Understanding how to present in a personable and professional manner whilst displaying a strong understanding of the role requirements. Linking your strengths, expertise, knowledge and skills to the role criteria.
Course Content:
- Planning and preparing for interviews.
- Maintaining positive conversations.
- Responding with confidence & relativity.
- Understanding questioning techniques.
- Engaging interviewer and building rapport.
- Using effective body language.
- Approaching panel/group interviews.
- Practise and more practise.
Benefits:
Upon completion of the course you will have built a ‘toolbox’ of practical skills that will strengthen your confidence when attending an interview. You will gain a greater insight to the importance of being prepared, have an increased awareness to interview question styles and how to link your areas of expertise, skills and knowledge in way that is relevant, concise, authentic and personable.
BEST FOOT FORWARD
Target Audience
This course is designed for people who simply want to put their ‘best foot forward’ in a new role or a new job. Ideal for those who have taken a change in career or simply transitioning.
Course Overview:
The first 90 days are critical to your success. This course will increase your understanding and power of perception, how to build and maintain a positive personal brand whilst developing trusting professional relationships and gaining a greater insight to your role and expectations.
Course Content:
- Developing & maintaining trusting professional relationships.
- Developing confidence & openness to learning.
- Building a personal brand to last.
- Gaining clarity of expectations.
- Mastering quick wins.
- Taking a 90-day look ahead.
Benefits:
Upon completion of the course you will have a built a ‘toolbox’ of techniques that will equip you for success. You will have a greater insight to self, be more prepared and have developed a positive personal brand that enables professional relationships built on trust.